Mission

Exceed expectations by providing exceptional healthcare services to the patients. Become a number one healthcare provider in the region.

Vision

Cut the number of employed receptionist and staff in call center. Expand the service and scale to cover both private and public sector. Increase the trust and popularity among customers.

Goals

Business goals

Receive no less than 80% bookings from mobile app by the end of the year and reduce number of bookings via phonecalls.

User goals

Skip the waiting room. Get all of medicine and health records everywhere. Book faster.

Audience

Individuals, parents and care givers. Research showed that personna representative would be a person between 22-60 years old. Tech-savvy person with high demand for an excellent time management.

Pain points

1. 1. Complex administration and documentation required a specialist's doctor appointment.
2. 2. Slow and complicated process of getting an appointment.

Solution

1. 1. By creating booking templates and saving the customer/patient data, we allow customer's faster navigation through administrative processes and considerably reduce the number of steps needed for booking.
2. 2. By allowing customers to check their symptoms prior to the appointment we allow customers to get to the specialist appointment quicker.